Frequently Asked Questions – Bouncy Castle & Soft Play Hire Coventry & Warwickshire
Below you’ll find the most comprehensive and customer‑friendly FAQ section in the local industry. Designed to give you confidence, clarity, and complete peace of mind when booking with us.
How do I book?
Booking is quick and simple.
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Choose your product on our website
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Check availability for your preferred date
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Click Book Online
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Complete the short booking form
Once submitted, your booking is sent directly to our team. You’ll receive a confirmation email within 48 hours.
Prefer to book manually?
How much notice do I need to give?
You can book at any time, even last‑minute. However, popular Bouncy Castles and themed items get booked quickly — we recommend securing your date early to avoid disappointment.
What’s included in the hire price?
Every booking includes:
Note: A small delivery fee may apply depending on distance.
When is your equipment available?
We operate 7 days a week, all year round, including Bank Holidays.
How long is the hire period?
Longer or shorter hire times are available — just let us know when booking as additional charges may apply.
Do you offer overnight hire?
Yes — selected inflatables can be hired overnight if the location is secure. Overnight fee: £30.00
Do I need to pay a deposit?
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Standard bookings: No deposit required. Payment is made on setup.
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Weddings: 50% deposit on booking, remaining balance due 8 weeks before the event.
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Soft Play: A refundable £20 bond is required on set up, this will be returned if balls are bagged ready on collection.
Soft Play Bond Details
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Paid immediately to secure your booking
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Returned after on collection once equipment is checked and balls are bagged ready.
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Bond WILL NOT be returned if ball pit balls are not bagged on collection
How do I pay?
Preferred payment method: Cash on delivery Alternatively, you may pay via bank transfer, but funds must clear before your event date.
What if I need to cancel?
Just call or email us. We simply ask for as much notice as possible.
What happens if it rains or is windy?
Your safety comes first.
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No charge for cancellations due to heavy rain or strong winds
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If wind speeds exceed 24mph, we cannot set up outdoor inflatables
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Light showers are fine for most castles with rain covers
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We reserve the right to cancel if conditions are unsafe
To cancel due to weather, please call or email. If we cannot answer, leave a voicemail.
Can a bouncy castle be set up on a slope?
Only on a very slight slope. Anything steeper becomes unsafe.
Does the castle need to be on grass?
Grass is preferred, but we can set up on:
Not permitted: gravel, stones, or uneven surfaces.
Hard‑surface setups require:
How long does setup and pack‑down take?
Times may vary depending on access and equipment size.
How much space do I need?
You’ll need space around all sides of the inflatable. Access must be approx 3ft wide for our sack truck.
Soft Play space requirements can be confirmed when booking.
What do I need to provide?
You must ensure:
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A 240V mains power supply is available
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The area is clear of debris, toys, garden furniture
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The site is free from animal mess
We provide everything else.
Does the equipment use electricity?
Yes — the blower runs continuously. Approximate cost: £0.35 per hour
We provide up to 50 metres of extension cable.
Is there an age limit for bouncy castles?
Is there an age limit for soft play?
Soft Play is suitable for children up to age 4.
Can I collect the equipment myself?
No — for safety and insurance reasons, all equipment must be delivered and installed by our trained team.
Are you members of any trade organisations?
Yes — we are proud members of:
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BIHA (British Inflatable Hirers Alliance)
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TIPE (The Inflatable Play Enterprise)
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BCN (Bouncy Castle Network)
This ensures we follow the highest safety and industry standards.
Do you deliver to Coventry, Bedworth, Nuneaton, and Warwickshire?
Yes — we cover Coventry, Bedworth, Kenilworth, Leamington Spa, Warwick, Balsall Common, Rugby, and surrounding areas.
Can you deliver to community centres and village halls?
Absolutely. We regularly set up in local venues across Coventry & Warwickshire. If you’re unsure about space, we can advise before booking.
Are your inflatables safety‑tested?
Yes — all equipment is annually PIPA or RPII tested, fully insured, and maintained to the highest standards.
Do you offer packages for birthdays, christenings, and school events?
Yes — we have tailored packages for:
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Birthday parties
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Christenings
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Weddings
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School fun days
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Corporate events
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Community celebrations
Can I book last‑minute?
If the item is available, we’re happy to help with same‑day or next‑day bookings, just Contact Us via Phone or Email.
Tel: 07914890609 / 02476690607
Email: info@littlescallywagsplay.co.uk